Return & Refund Policy
Last updated: August 8, 2026
Prescription medications
Under federal and state law, dispensed prescription medications cannot be returned, resold, or refunded once they have left the pharmacy. This rule exists to protect patient safety and preserve the integrity of the pharmaceutical supply chain.
Consultation fees
Consultation fees cover the clinician's review of your intake. They are refundable if a provider has not yet begun review. If the reviewing clinician does not approve treatment, you are refunded in full — the evaluation fee included. Refunds are initiated the same day and typically reach your card in 5–10 business days.
Orders that have not shipped
If your prescription has been approved but has not yet been packaged for shipment, you may cancel and receive a refund of the medication portion. Contact us as quickly as possible so we can attempt to stop fulfillment.
Defective or damaged shipments
If your order arrives damaged or you believe there is a dispensing error, do not use the product. Contact Notifications@radivarx.com within 7 days so our licensed pharmacy partners can investigate and, where appropriate, arrange a replacement.
How to request a refund
Email Notifications@radivarx.com with your order number and the reason for the request. Approved refunds are returned to the original payment method.
Ready to begin?
Complete a short intake and a licensed provider will review whether treatment is appropriate for you.