Information we collect

• Contact details you provide (name, email, shipping address).
• Medical intake information used to evaluate your request for treatment.
• Order and payment metadata (payment details are handled by our payment processor).
• Basic device, log, and cookie data to operate and secure the site.

How we use information

• To route your intake to a licensed provider in the LocumTele network for evaluation.
• To arrange dispensing and shipping through Rush Pharmacy.
• To provide customer support and respond to inquiries.
• To comply with legal, regulatory, and safety obligations.

Sharing

We share information with LocumTele providers evaluating your case, Rush Pharmacy for dispensing and shipping, and service providers acting on our behalf (hosting, analytics, payment processing). We do not sell personal information.

Your choices

You may request access, correction, or deletion of your personal information by emailing Notifications@radivarx.com. Certain records must be retained to comply with pharmacy and medical recordkeeping laws.

Data security

We use administrative, technical, and physical safeguards designed to protect your information. No system is perfectly secure; report suspected incidents to Notifications@radivarx.com.

Children

radivarx services are intended for adults 18 and older. We do not knowingly collect data from children.

Changes

We may update this policy from time to time. The "Last updated" date reflects the most recent revision.

Nature of services

radivarx is a technology platform that facilitates access to independent, licensed clinicians in the LocumTele network and to pharmacy services provided by Rush Pharmacy. radivarx does not practice medicine or pharmacy. Clinical decisions are made solely by treating providers.

Eligibility

• You must be at least 18 years old and physically located in a state we serve.
• We do not currently serve California, South Carolina, or New Jersey.
• You must provide accurate, complete information during intake.

No guarantee of prescription

Completing an intake does not guarantee that a prescription will be issued. Providers may decline to prescribe if treatment is not clinically appropriate.

Fees

Fees are disclosed prior to checkout. Consultation fees may be non-refundable once a provider has begun review.

Prohibited use

• Do not use radivarx to obtain medication for anyone other than yourself.
• Do not misrepresent your identity, location, or medical history.
• Do not attempt to interfere with the security or availability of the service.

Disclaimers

The service is provided "as is" without warranties of any kind to the extent permitted by law. radivarx is not liable for indirect, incidental, or consequential damages arising from use of the service.

Governing law

These Terms are governed by the laws of the United States and the state in which radivarx is organized, without regard to conflict-of-laws principles.

Contact

Questions? Notifications@radivarx.com.

Processing

Provider review typically completes within 1–2 business days after your intake is submitted. Rush Pharmacy processes approved prescriptions the same or next business day.

Delivery time

Most packages arrive within 3–5 business days after they leave the pharmacy. Delivery times can vary by carrier and destination.

Packaging

All shipments use discreet outer packaging without any external reference to the medication or condition.

Where we ship

We ship to 47 U.S. states. We do not currently ship to California, South Carolina, or New Jersey, and we do not ship internationally.

Tracking & delivery issues

You will receive tracking information by email once the pharmacy hands the package to the carrier. For lost or damaged shipments, contact Notifications@radivarx.com within 7 days of the expected delivery date.

Prescription medications

Under federal and state law, dispensed prescription medications cannot be returned, resold, or refunded once they have left the pharmacy. This rule exists to protect patient safety and preserve the integrity of the pharmaceutical supply chain.

Consultation fees

Consultation fees cover the clinician's review of your intake. They are refundable if a provider has not yet begun review. Once a provider has started reviewing your case, consultation fees are non-refundable, regardless of the outcome.

Orders that have not shipped

If your prescription has been approved but has not yet been packaged for shipment, you may cancel and receive a refund of the medication portion. Contact us as quickly as possible so we can attempt to stop fulfillment.

Defective or damaged shipments

If your order arrives damaged or you believe there is a dispensing error, do not use the product. Contact Notifications@radivarx.com within 7 days so Rush Pharmacy can investigate and, where appropriate, arrange a replacement.

How to request a refund

Email Notifications@radivarx.com with your order number and the reason for the request. Approved refunds are returned to the original payment method.

Nature of telehealth

Telehealth involves the use of electronic communications to enable a licensed healthcare provider located in one place to evaluate a patient located in another. radivarx primarily offers asynchronous telehealth: you submit information through an online intake, and a provider reviews it without a live video or phone visit unless one is specifically requested.

Provider–patient relationship

Clinical services are provided by independent clinicians in the LocumTele network. A provider–patient relationship is established when a clinician reviews your intake and issues clinical guidance or a prescription.

Expected benefits

• Convenient access to a licensed clinician without an in-person visit.
• Efficient evaluation and, when appropriate, prescription fulfillment.

Potential risks and limitations

• Information you provide may be insufficient for a safe clinical decision, in which case the provider may request more information or decline to prescribe.
• Delays in electronic communication can occur.
• Asynchronous evaluation does not replace emergency care or in-person examination when either is needed.
• Technical failures could disrupt the service; protected health information could, despite reasonable safeguards, be intercepted.

Emergencies

Telehealth is not appropriate for medical emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department.

Confidentiality and records

Records of your telehealth encounter are maintained in accordance with applicable law and our HIPAA Notice of Privacy Practices.

Your rights

• You may withdraw this consent at any time by contacting Notifications@radivarx.com. Withdrawal does not affect care already provided.
• You may request that a different provider review your case.
• You may seek in-person care at any time.

Acknowledgment

By continuing with an intake through radivarx, you acknowledge that you have read this consent, that your questions have been answered to your satisfaction, and that you voluntarily consent to receive telehealth services from a LocumTele provider.

Our commitment

radivarx, together with the LocumTele provider network and Rush Pharmacy, is committed to protecting your Protected Health Information ("PHI") as required by the Health Insurance Portability and Accountability Act (HIPAA).

Uses and disclosures for treatment, payment, and operations

• Treatment: Sharing your intake with the reviewing provider and with Rush Pharmacy so a prescription can be evaluated and dispensed.
• Payment: Processing payment for consultations and medication with our payment processor.
• Operations: Quality assurance, compliance, training, and other business functions carried out under appropriate confidentiality safeguards.

Other permitted or required disclosures

We may use or disclose PHI as required by law, for public health activities, to report suspected abuse or neglect, for health oversight, in judicial proceedings, to law enforcement in limited circumstances, and to avert a serious threat to health or safety.

Your rights

• Request access to and a copy of your PHI.
• Request amendment of PHI you believe is inaccurate or incomplete.
• Request an accounting of certain disclosures.
• Request restrictions on certain uses and disclosures.
• Request confidential communications at an alternative address or by alternative means.
• File a complaint if you believe your privacy rights have been violated, without retaliation.

How to exercise your rights or file a complaint

Contact us at Notifications@radivarx.com. You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights.

Changes to this notice

We may change this notice at any time. Revised notices apply to PHI we already have and to PHI we receive in the future. The current version is always posted on this page.

Prescription required

Every medication offered through radivarx is a prescription-only drug. We do not sell, ship, or facilitate the sale of prescription medication without a valid prescription issued by a licensed provider after a clinical evaluation. We do not fill prescriptions written by providers outside the LocumTele network without independent review, and we never offer prescription medication for sale directly to consumers without an evaluation.

No guarantee of a prescription

Completing an intake and paying a consultation fee does not guarantee that a prescription will be issued. The reviewing clinician may request more information, recommend an alternative, or decline to prescribe when treatment is not clinically appropriate. Clinical decisions rest solely with the treating provider.

Licensed providers

Clinical evaluations are performed by independent clinicians in the LocumTele network. Providers are licensed in the state where the patient is located at the time of the encounter, and radivarx does not direct or override their clinical judgment. Patients may request the name and license credentials of the provider who reviewed their case by emailing support.

Licensed pharmacy

Dispensing and shipping are performed by Rush Pharmacy, a licensed U.S. pharmacy. radivarx does not store, repackage, compound, or ship medication itself, and does not source medication from outside the regulated U.S. supply chain.

Controlled substances

radivarx does not offer, advertise, or facilitate access to controlled substances. Ivermectin and mebendazole are not controlled substances.

Eligibility

• You must be 18 years of age or older.
• You must be physically located in one of the 47 states we serve. We do not serve California, South Carolina, or New Jersey.
• You must complete the intake for yourself. Ordering on behalf of another person is prohibited.
• You must provide accurate and complete medical information.

Marketing and claims standards

• We do not claim that any medication cures, prevents, or treats a condition beyond its approved or evidence-supported use.
• We do not use fear-based, urgency, or pressure marketing to drive prescription requests.
• We do not offer coupons, discounts, or incentives tied to obtaining a prescription.
• We do not publish patient testimonials as evidence of clinical outcomes.
• Pricing, fees, and what is included are disclosed before payment.

Advertising, affiliates, and referrals

radivarx does not pay per-prescription commissions to providers, affiliates, or marketing partners. Compensation is never tied to the outcome of a clinical evaluation.

Adverse events and side effects

If you experience a side effect or adverse reaction, stop taking the medication and contact your provider. For emergencies, call 911. You may also report adverse events directly to the U.S. Food and Drug Administration through FDA MedWatch or by calling 1-800-FDA-1088. Please also notify us at Notifications@radivarx.com so we can inform the prescribing provider and the dispensing pharmacy.

Medication safety and disposal

Take medication only as directed by your provider. Do not share prescription medication with anyone. Dispose of unused or expired medication through a pharmacy take-back program or per FDA disposal guidance — do not resell or give it away.

Complaints and concerns

To raise a complaint about your experience, the clinical evaluation, or the pharmacy, email Notifications@radivarx.com with "Complaint" in the subject line. We acknowledge complaints within 2 business days and aim to resolve them within 15 business days, routing clinical matters to the treating provider and dispensing matters to the pharmacy. You may also contact your state board of pharmacy or medical board at any time.

Reporting misuse of our brand

If you encounter a website, ad, or seller claiming to be radivarx or offering our product without a prescription, report it to Notifications@radivarx.com.

Website security and privacy

The site is served over HTTPS, and intake information is handled in line with our Privacy Policy and HIPAA Notice of Privacy Practices. Payment card data is processed by our payment processor and is not stored by radivarx.

No medical advice

Content on this site is for general information only and is not medical advice. It does not create a provider–patient relationship; that relationship is established when a licensed clinician reviews your intake, as described in our Telehealth Informed Consent.

Ongoing effort

Accessibility is an ongoing effort. We periodically review the site, test with assistive technologies, and address issues as we find them.

Feedback

If you encounter a barrier or have suggestions for improvement, please email Notifications@radivarx.com with the page URL and a description of the issue. We aim to respond within a reasonable timeframe and to work with you to provide the information you need.