Privacy Policy

1. Health Information and Our HIPAA Notice

Medical services are provided by Providers, who are independent clinicians in the LocumTele provider network (the "Medical Group"). Protected health information, such as the medical intake you submit for care, is governed by our HIPAA Notice of Privacy Practices. That notice explains how this information is used and shared, and your rights under the Health Insurance Portability and Accountability Act ("HIPAA").

This Privacy Policy covers the information radivarx collects and uses to run the Services.

2. Information We Collect

2.1 Information you give us. When you use the Services, you may give us:

• Contact and account information, such as your name, email address, phone number, shipping address, date of birth, sex, and login details.
• Health information, such as your answers to medical questionnaires, medical history, current medications, allergies, height and weight, photos you upload, and messages with your Provider or our team.
• Payment information, such as your card number and billing address. Our third-party payment processors collect and process this information.
• Communication preferences, including your consent to receive text messages.

2.2 Information from the Medical Group and Pharmacies. We receive information needed to run the Services, such as whether a Provider approved a prescription, your order and refill status, and shipping and tracking details.

2.3 Information collected automatically. When you visit the Site, we and our partners may automatically collect:

• your IP address, browser type, and operating system; and
• the pages you view.

We collect this information using cookies, pixels, and similar technologies, as described in Section 6.

2.4 Information from other sources. We may receive information from service providers.

3. How We Use Information

We use information to:

• provide, operate, and maintain the Services, including your account and subscription;
• connect you with Providers, and share information with them and with Pharmacies so they can evaluate and treat you and fill your prescriptions;
• process payments, renewals, and refunds;
• coordinate shipping and delivery;
• communicate with you about your account, orders, and care, as described in Section 13 of the Terms;
• send marketing communications, subject to your choices in Section 8;
• measure and improve the Services and our advertising;
• verify your identity and prevent fraud and misuse;
• comply with the law, respond to legal requests, and enforce the Terms; and
• carry out any other purpose we describe when we collect the information, or with your consent.

We may also create de-identified or aggregated information that does not identify you, and use it for any lawful purpose.

4. How We Share Information

We share information with:

• The Medical Group, Providers, and Pharmacies, so they can evaluate and treat you and fill and ship your prescriptions.
• Service providers that work for us, such as companies that host the Site, process payments, send emails and text messages, provide customer support, ship orders, and provide analytics and security.
• Advertising and analytics partners that collect information through cookies and pixels on the Site. See Sections 5 and 6.
• Our affiliates, meaning companies under common control with radivarx.
• Government authorities and others, when we believe it is needed to comply with the law or legal process, to protect the rights, property, or safety of radivarx, our users, or others, or to enforce the Terms.
• A buyer or successor, if we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, including during negotiations.
• Others, with your consent or at your direction.

5. Advertising

We use advertising cookies and pixels to measure how our ads perform. You can control cookies as described in Section 8.

6. Cookies and Similar Technologies

We and our partners use cookies, pixels, and similar technologies for:

• Essential purposes, to operate the Site;
• Analytics, to understand how people use the Site; and
• Advertising, to measure how our ads perform. Our advertising partners may collect information about your use of the Site and other websites.

Do Not Track. Some browsers send "Do Not Track" signals. The Site does not respond to them.

7. Text Messages

If you give us your phone number, we may text you about your account, orders, shipments, and care. We send recurring marketing texts only if you opt in, and opting in is not a condition of any purchase. Message frequency varies, and message and data rates may apply. Reply STOP to stop receiving texts, or HELP for help. You can also email Notifications@radivarx.com.

We do not share your mobile phone number, or your text-message opt-in data and consent, with third parties or affiliates for their marketing purposes. We share text-message opt-in data and consent only with service providers that help us send messages.

8. Your Choices

• Marketing emails. Use the unsubscribe link in any marketing email, or email Notifications@radivarx.com.
• Text messages. Reply STOP to any text. See Section 7.
• Cookies. Most browsers let you block or delete cookies.
• Account information. You can update your contact details in your account or by contacting us.

9. Your Privacy Rights

Depending on where you live, you may have the right to:

• know what personal information we have about you and get a copy of it;
• correct inaccurate personal information;
• delete your personal information; and
• appeal our decision on your request.

We will not discriminate against you for exercising these rights.

How to make a request. Email Notifications@radivarx.com with your name, the email address on your account, and the request you are making. We will verify your identity by matching the information you give us with the information we have. You may use an authorized agent. If you do, we may ask for proof that you gave the agent written permission.

Timing. We will respond within 45 days. If we need more time, we may extend this by up to 45 more days.

Limits. We may keep some information when the law allows or requires it, for example to complete a transaction, prevent fraud, or meet legal obligations. Protected health information is governed by our HIPAA Notice of Privacy Practices.

Appeals. If we deny your request, you may appeal by emailing Notifications@radivarx.com with the subject line "Privacy Appeal." If you disagree with our decision on your appeal, you may contact your state attorney general.

10. California Residents

This section applies to California residents and adds to the rest of this Privacy Policy.

Your rights. You have the rights described in Section 9. These include the right to know the categories of personal information we collected about you, the categories of sources, why we collected it, and the categories of third parties we disclosed it to.

11. Data Retention

We keep personal information for as long as we need it for the purposes in this Privacy Policy, including to provide the Services, meet legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. How long we keep information depends on what it is, how sensitive it is, and why we collected it.

12. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No system is completely secure, and we cannot guarantee the security of your information. Email and text messages may not be encrypted. Keep your login details confidential, and tell us right away at Notifications@radivarx.com if you think someone has used your account without permission.

13. Children

The Services are only for adults 18 and older. We do not knowingly collect personal information from anyone under 18. If we learn that we have, we will delete it.

14. Third-Party Websites and Services

The Services may link to websites and services we do not control, including platforms used by the Medical Group. This Privacy Policy does not apply to them. Their own privacy policies do.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on the Site with a new "Last updated" date. If we make material changes, we will give you any additional notice the law requires. If you continue to use the Services after a change takes effect, you acknowledge the updated Privacy Policy.

16. Contact Us

Black Ice Capital LLC (doing business as radivarx) 30 N Gould St #63394 Sheridan, WY 82801 Notifications@radivarx.com

Consumer Health Data Privacy Policy (Washington)

This policy applies to "consumer health data" about Washington residents under Washington's My Health My Data Act.

Consumer health data we collect.

• Health information you give us, such as questionnaire answers, medical history, medications, allergies, height and weight, and photos.
• Information that shows you are seeking health care services, such as the treatments you view or order and your subscription status.
• Prescription, refill, and shipping information from the Medical Group and Pharmacies.

Why we collect and use it. To provide the Services you request, including connecting you with Providers, filling and shipping prescriptions, processing payments, and communicating with you; to keep the Services secure; and to comply with the law.

Where we get it. From you, from the Medical Group and Pharmacies, and automatically when you use the Services.

Who we share it with.

• The Medical Group, Providers, and Pharmacies.
• Service providers that process it on our behalf.
• Others with your consent, or when the law requires.

Your rights. You may:

• get a copy of your consumer health data;
• withdraw your consent; and
• ask us to delete your consumer health data.

How to exercise your rights. Email Notifications@radivarx.com. If we deny your request, you may appeal by emailing Notifications@radivarx.com with the subject line "Privacy Appeal." If we deny your appeal, you may contact the Washington State Attorney General.

Questions. Send questions to Notifications@radivarx.com.